Frequently Asked Questions

Zubi GOLD

Frequently Asked Questions

What is Zubi Gold?

Zubi Gold is an innovative jewellery startup that offers affordable and fashionable gold and diamond jewellery.

Where is Zubi Gold located?

Zubi Gold is located on the ground floor of Grand Mall in Edapally in Ernakulam.

Who is the founder of Zubi Gold?

The startup is headed by Shafi Yaseen Mohammed, who brings extensive experience from global IT majors.

What types of jewellery does Zubi Gold offer?

Zubi Gold specializes in rings, earrings, bracelets, pendants, gift items, and kids’ collections.

Are the jewellery pieces made of real gold and diamonds?

Yes, Zubi Gold offers high-quality gold and diamond jewellery.

Do you have a physical store?

Yes, Zubi Gold has a physical store. It also plans to establish retail kiosks in shopping malls and prime locations.

What is the vision of Zubi Gold?

The vision is to operate 50 retail locations across Kerala within the next 10 years and be a trusted jewellery brand.

How can I contact Zubi Gold for inquiries?

You can reach us at +91 9947 700 801 or email at info@zubigold.com

What makes Zubi Gold different from other jewellery brands?

Zubi Gold focuses on offering affordable, fashionable, and high-quality jewellery designed for urban working women.

Does Zubi Gold offer custom jewellery designs?

Yes, we provide customization options for your unique jewellery needs.

What are the different collections offered by Zubi Gold?

Our collections include rings, earrings, bracelets, pendants, gift items, and kids’ collections.

Do you provide certificates for diamond quality?

Yes, we furnish certified documentation for the quality of our diamonds.

Can I get my jewellery repaired at Zubi Gold?

Yes, we offer maintenance and repair services for our jewellery.

What payment methods are accepted by Zubi Gold?

We accept various payment methods, including credit cards, debit cards, and digital payment options.

Is there an exchange or return policy?

No, we don’t have a return and exchange policy. Please refer to our website for details.

Does Zubi Gold offer corporate gifting services?

Yes, we provide corporate gifting options. Contact us for more information.

Can I design a custom piece of jewellery at Zubi Gold?

Yes, we offer customization services to create unique pieces of jewellery.

Does Zubi Gold have any ongoing promotions or discounts?

Check our website www.zubigold.com for the latest promotions and offers.

Is Zubi Gold associated with A-One Gold and Diamonds?

Yes, we collaborate with A-One Gold and Diamonds, a trusted name in the jewellery business.

Are your jewellery pieces handcrafted?

Yes, our jewellery is expertly crafted and designed with precision.

Can I purchase Zubi Gold jewellery online?

Not at the moment, but we plan to offer online shopping options in the future.

Is there a warranty on Zubi Gold jewellery?

Our jewellery comes with a warranty. Refer to our website www.zubigold.com for details.

What is the Try At Service?

The Try At Service allows you to try our designs risk-free before making a purchase.

Do you provide insurance for jewellery purchases?

Yes, we offer insurance options for your jewellery purchases.

Is Zubi Gold involved in any charitable initiatives?

Yes, we are committed to various social initiatives. Check our website www.zubigold.com for more information.

How can I clean and maintain my Zubi Gold jewellery?

Please refer to our jewellery care guide on our website for cleaning and maintenance tips.

What metals are used in Zubi Gold jewellery?

We use high-quality metals like gold and platinum for our jewellery.

Do you offer lifetime upgrades for Zubi Gold jewellery?

Yes, we offer lifetime upgrades for select jewellery pieces.

Can I buy Zubi Gold jewellery for investment purposes?

Our jewellery is designed for both fashion and investment purposes.

Are there Zubi Gold stores outside India?

We plan to expand our outlets in the UAE and other GCC countries.

What is the difference between white gold and yellow gold?

White gold has a cooler tone and is often plated with rhodium, while yellow gold has a warm, classic look.

Do you have jewellery available for men?

Yes, we offer jewellery for both men and women.

Can I get a Zubi Gold jewellery piece resized?

Yes, we offer resizing services for our jewellery.

Can I find jewellery suitable for weddings at Zubi Gold?

We offer a wide range of wedding and bridal jewellery.

Do you have jewellery collections for children?

Yes, we have adorable and safe kids’ collections.

What types of precious stones are used in your jewellery?

Our jewellery features diamonds and other precious gemstones.

Can I get a custom engraving on my jewellery piece?

Yes, we offer engraving services for select jewellery pieces.

Are there any special offers for first-time buyers?

Check our website www.zubigold.com for any ongoing special offers or promotions for first-time buyers.

Is Zubi Gold associated with any industry certifications?

We have an IS0 9001:20015 Certificate. We are in the process of working with reputable gemological laboratories for certifications.

Can I get a duplicate certificate for my Zubi Gold jewellery?

Yes, you can request a duplicate certificate through our customer service.

How often should I have my Zubi Gold jewellery inspected?

We recommend regular inspections to ensure the continued beauty and integrity of your jewellery.

Can I place a custom order for a jewellery piece not featured in your collections?

Yes, we offer custom design services for unique pieces.

Does Zubi Gold offer international shipping?

We plan to offer international shipping in the future.

Can I book an appointment for a personalized consultation at Zubi Gold?

Yes, you can schedule a personalized consultation through our website.

How can I stay updated on Zubi Gold's latest designs and promotions?

Please visit our website www.zubigold.com and follow us on our social media pages zubigold for the latest updates.

Does Zubi Gold have a loyalty program for regular customers?

Yes, we have a loyalty program that offers special benefits to our regular customers.